Refund Policy for eDigitalWolf
Last Updated: 28/11/2023
1. General Overview
At eDigitalWolf, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the terms and conditions under which refunds will be provided for purchases made on our website.
2. Eligibility for Refund
2.1 Digital Products and Services:
- Refunds for digital products or services may be considered within [number of days] days from the date of purchase.
- To be eligible for a refund, the product or service must be defective, not as described, or fail to meet reasonable expectations.
2.2 Physical Products:
- Refunds for physical products are eligible within [number of days] days from the date of delivery.
- Returned products must be unused, in their original packaging, and in the same condition as received.
3. Non-Refundable Items
Certain products and services may not be eligible for refunds. These include:
- Downloadable software or digital products after days from purchase.
- Services that have been fully rendered or completed.
4. How to Request a Refund
To initiate a refund, please follow these steps:
- Contact our customer support team at [email protected] within the eligible refund period.
- Provide your order number, details of the product or service, and the reason for your refund request.
- Our team will review your request and respond within 2 to 4 business days.
5. Refund Process
Upon approval of your refund request:
- Digital products: Refunds will be processed to the original payment method.
- Physical products: Instructions for returning the product will be provided. Once the returned item is received and inspected, a refund will be issued.
6. Late or Missing Refunds
If you haven’t received a refund within a reasonable timeframe, please:
- Check your bank account or payment method.
- Contact your bank or payment provider.
- If the issue persists, contact our customer support at [email protected]
7. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately and will be posted on our website.
8. Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact us at [email protected]
